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Terms and Conditions

  • A Non Refundable Deposit of 25% is required at the time of order placement. The remaining balance will be due on the date indicated on the order contract. If the remaining balance is not paid in full by the mutually agreed upon date, the customer forfeits any deposits paid and contract becomes null and void.

  • Once full payment is received by the date indicated on the contract any changes made to order including style, flavor, size or coloring will be subject to additional charges and cannot be guaranteed by the Sugar Rush Factory. 

  • Any damages to products after pick up are the responsibility of the customer. We recommend placing product in a level surface during transport and cautious driving while product is being transported at all times. Product is to be placed on a sturdy display surface and is to be refrigerated up to 2 hours before event begins and kept at an optimal temperature of 73 degrees throughout the life span of the product. Failure to do so may result in damage to the product and is the responsibility of the customer; The Sugar Rush Factory cannot assume any liability or responsibility once customer takes possession of product.

  • The Sugar Rush Factory reserves the right to use any photography taken by the Sugar Rush Factory for promotional or other reason. Photographs remain the property of the Sugar Rush Factory and no compensation shall be awarded to the customer.

  • The Customer is aware that our products may come in to contact or contain Milk, Eggs, Wheat, Soy, Nuts or other allergens and it is the responsibility of the customer to inform any one consuming our product of potential allergic contains and cannot hold the Sugar Rush Factory liable for any reactions caused by consumption of our product.

  • All rental items will be for a three (3) day period. The day of the event and up to two (2) days after. A late fee of $15.00 per day will be imposed for each item and for each day the items are late. Should any parts be not returned or damaged in any way, the renter will be responsible for the cost of replacing the entire item. (ie: cake stand, mirror, cake plates and/or pillars, etc.) The Sugar Rush Factory will provide a list of all items rented. Returnable Security Deposit (known as RSD) will be refunded when ALL rental items are cleaned by the client and returned in the same condition. If items are not clean, a cleaning fee of $10.00 will be subtracted from the RSD. The RSD will be the same as the total rental price. THE RSD MUST BE CASH OR CHECK.

  • The colors blue and purple or any shade of these colors cannot be guaranteed. These colors are unstable and tend to fade and /or bleed into surrounding colors and frosting.  For outdoor events there is no guarantee colors will remain vibrant due to exposure of sunlight to frosting.

  • For timely delivery the client will provide clear driving instructions to location and inform The Sugar Rush Factory of any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished cakes. (PLEASE NOTE: excessive jarring due to “pot holes”, road construction or unseen road conditions, will damage the finished product to an unstable and undesirable state.)

  • In the case of an unavoidable occurrence, such as a car accident or poor road conditions during delivery. The Sugar Rush Factory cannot be held liable for more than the price of the cake described in this order.

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